This Policy explains how personal data collected through our website, contact forms and booking requests is processed under the Law of Ukraine No. 3494-IX 'On Personal Data Protection'.
1. Data we collect
- Contact and booking forms: name, email address, phone number, travel dates, number of guests, accommodation and transport preferences, and the text of your message.
- Technical data: IP address, browser and device type, pages visited, collected through cookies and analytics tools.
2. Purposes and legal bases
We use your data to answer inquiries, arrange bookings and deliver the services requested (performance of a contract), to meet accounting and tax duties (legal obligation), and to improve our site (consent or legitimate interest). Consent is requested where the Law of Ukraine No. 3494-IX 'On Personal Data Protection' requires it.
3. Sharing
To fulfil a booking we share only what is necessary with accommodation and transport providers, payment processors and IT or hosting suppliers acting on our instructions. We do not sell personal data.
4. Retention
Inquiry data is kept for 12 months after the last contact; booking and accounting records are kept for the period required by Ukrainian law.
5. Cookies and analytics
Non-essential cookies and tracking tools are used only after your informed consent, as required by the Law of Ukraine No. 3494-IX 'On Personal Data Protection' and the Law of Ukraine No. 1971-IX 'On Electronic Communications'. Consent can be withdrawn at any time through our cookie settings.
6. Your rights
You may request access, correction, deletion or restriction of processing, object to processing, withdraw consent, and lodge a complaint with the Ukrainian Parliament Commissioner for Human Rights. Consumer complaints are handled under the Law of Ukraine No. 3153-IX 'On Consumer Protection'.
7. Electronic commerce and language
Provider information is published under the Law of Ukraine No. 675-VIII 'On Electronic Commerce'. A Ukrainian-language version of this Policy is available in line with the Law of Ukraine No. 2704-VIII 'On Ensuring the Functioning of Ukrainian as the State Language'.